IT support and custom solutions for your business
An IT glitch can stop an entire team cold, and some needs simply have nothing ready-made to answer them. We handle both: support that responds fast, and tools built around the way your team actually works.
- Fast response
- Tools built for you
Quotes: initial reply within 48 h · Serving all of Quebec · [email protected]
How we support your IT
A tech glitch or a special project? We take it from there.
(01)
User support
Remote and on-site support for workstations, printers, email and business applications.
(02)
Troubleshooting and proactive management
Failure diagnosis, ongoing monitoring, scheduled updates and regular backup checks.
(03)
Custom applications and tools
Management tools, client portals and dashboards built around your current workflows.
(04)
Integrations and automation
We connect your systems together and cut out the manual re-entry that eats up your time.
(05)
IT consulting
Needs analysis, the right technology choices, budgeting and a multi-year roadmap.
When IT slows you down
Nobody answers when things break
An agent takes your request, answers you and follows the ticket through to resolution.
The same problems keep coming back
We document every intervention and fix the root cause, not just today's symptom.
Nobody is tracking your equipment
An up-to-date inventory, scheduled updates and backup checks avoid a lot of nasty surprises.
No off-the-shelf software does the job
When your needs fall outside the usual box, we design something custom: an internal tool, a client portal, automation, or a link between your systems.
What good support gets you
Fast response
Quick handling by email, without an endless queue.
Remote or on-site
Most cases are solved remotely; we come on-site when it's really needed.
Secure remote access
A technician can help you directly on your computer, under your control, through our remote assistance tool.
Preventive maintenance
Ongoing monitoring, patching and backup verification.
A team that knows you
We document your setup so you never have to explain it twice.
Built for you
Internal tools, portals, dashboards and automations built around the way you work.
Does this sound like your business?
- 01
A ten-person team has no internal IT and wants a reliable partner.
- 02
A printer, workstation or app refuses to work and blocks the whole day.
- 03
Management wants a monthly report on the state of its IT equipment.
- 04
A company wants to automate quote and invoice generation.
- 05
A manager wants one dashboard combining data from several systems.
Let's talk
Tell us about your situation in a few lines. We'll reply with a clear recommendation and a price, no strings attached.
Your questions about support & custom solutions
How do I ask for help?
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Email [email protected]. An agent takes your request and answers you as quickly as possible, 24/7.
How does remote access work?
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If a SolutionsCW technician asks you to, go to the Remote Assistance page and click Download Windows assistance. Once the Support Technique SCW tool is open, follow the technician's instructions. You stay in control at every step.
Do you offer monthly plans?
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Yes, with an hour bank or a fully managed service. We size it to your team.
Do you support Mac and Windows?
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Yes, along with phones, printers and the main business applications.
How much does a custom project cost?
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It depends on scope. We start with a short analysis, then propose a clear budget and milestones.
Can we start small?
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Yes. We deliver a useful first version quickly, then add features by priority.
Support & custom solutions, all across Quebec
Based on Montreal’s South Shore, SolutionsCW supports small businesses, retailers and professional offices across Quebec remotely. Onsite visits on the South Shore and arrangements for other assignments are agreed according to the project. Write to us to define a solution that fits your needs.
South Shore onsite visits and remote serviceGuidance for your project
Let's talk about your project.
Free quote, answer within 48 hours.