Remote assistance
A SolutionsCW technician can see your screen and help you directly, gently, without you needing to understand the tech side.
Are you on the phone with a SolutionsCW technician right now? Download the tool below so they can see your screen and help you directly.
How it works
Download the tool
Click the big blue button below. The download starts automatically.
Open the downloaded file
Once the download is done, click on it to open Support Technique SCW.
Say yes to Windows
If a Windows window asks for permission, click Yes. That's normal — it's what starts the tool.
Let the technician guide you
A number appears on screen. Give it to the technician if asked, then just follow along.
Ready to start?
One click is enough. The tool takes care of the rest, and the technician does the work with you.
Download Windows assistanceOnly download this tool when a SolutionsCW technician asks you to.
A connection under your control
- The tool is used only for remote assistance, during an active session with a SolutionsCW technician.
- Nothing happens without you: you must accept every connection and you can end it at any time.
- Only download and open this tool if a SolutionsCW technician has asked you to.
Trouble with the install?
Contact our support team. We'll guide you, step by step, until it works.
Still stuck?
Email our support team and describe the problem. A technician will get back to you and walk you through it.