Remote access
A technician takes control of your computer, with your permission, to fix the problem live.
StartTechnical support
Trouble with a computer, software or your network? Write to us: an agent replies, day and night.
[email protected]Everything else
A general question, a new project or a quote to request? Write to us here.
[email protected]Monday to Friday, 8 a.m. to 6 p.m. — 24/7 technical support
Frequently asked questions
Do I need to be a client to get support?
No. We offer one-off troubleshooting to non-clients, billed hourly, as well as monthly managed support plans.
How does remote access work?
If a SolutionsCW technician asks you to, go to the Remote assistance page and click Download Windows assistance. Then open the tool and follow their instructions. You stay in control at every step.
What is the response time?
Technical support is reachable 24/7 by a real person, and emergencies come first. Administrative requests and projects are handled during regular business hours. For a quote, we reply within 48 hours at most.
Do you come on site?
Yes. Most incidents are resolved remotely, but we travel on site for hardware, cabling and installations.
Can you take over an existing environment?
Yes. We run a takeover audit, document the infrastructure and fix risks before assuming management.